F.A.Q

We offer tutoring assistance to children from 5 up to adults. Our services are categorized as:
- Academic Tutoring
- Language Tutoring
- Academic Coaching
- Professional Services

Our services are offered in-person or online, for more information on our services click here. 

You will need access to a computer or laptop which should have the following system requirements:
• Internet access (stable)
• Access to the following platform(s)

• Skype, 
• Zoom, 
• Google Meet, 
• Google Classroom, 
• Microsoft Teams,
• and/or any other online video conferencing platform.

• Webcam and microphone

Our tutors will require that you have the school resources provided to you ready. The necessary study materials and tools.

Our tutor will then view what you have and compile additional study material, worksheets, past exam papers and if applicable customized activities to assist the student.

We specialize in

1. ACADEMIC TUTORING, 
2. LANGUAGE TUTORING,
3. and ACADEMIC COACHING.

We always have a tutor ready to assist, to view all subjects available click here. 

Yes, our tutors are available by appointment only.

Our goal is to secure the best suitable tutor to each student as all learners have different learning skills and approach to their academics. We choose the best tutor by looking at the clients location, grade, and subject requirements.

JT Tutors is based in Goodwood, Western Cape. We are within the Northern Suburbs. We have tutors nationally. We offer both in-person or online tutoring lessons.

Locally we service the Northern Suburbs, West Coast and neighboring suburbs. Tutoring takes place in the comfort of your own home with an adult present should they be a minor (under the age of 18 years), at the nearest library or at a convenient mutually agreed public location.

In-home tutoring is usually most convenient for students and their parents, and allows for fewer distractions. Our tutors, on the other hand, are flexible and can arrange for a different location convenient to all parties.

Unfortunately, we do not provide walk-in tutoring because all tutoring takes place in the comfort of the student's own home or convenient location agreed upon by tutor and student.

All lessons are to be booked prior the date of tutoring so that a suitable tutor can be arranged. 

JT TUTORS is available through appointments.

Our official tutoring hours are as follows:
Mon - Fri 09:00 - 19:00
Sat - Sun 10:00 - 18:00
Holidays 10:00 - 18:00

Students will be assigned a tutor who is available, strong in the subject they require assistance in and is closest to the student’s location of choice.

In the bookings page, select the subject you need assistance in. Select a date and the time suitable to you. A confirmation message will be sent to your email address to acknowledge your reserved time and date.

A tutor will be assigned to you, they will call you and send final a confirmation of appointment and location.

Cancellation Policy
Student is allowed to cancel lessons in writing (text or email) to both JT Tutors and directly to the tutor 12 hours before the lesson for a full refund or an option to reschedule.
Cancellation outside this window period will be charged a partial penalty fee.

Tutor is allowed to cancel lessons in writing (text or email) to both JT Tutors and directly to the student 12 hours before the lesson for a full refund or an option to reschedule.
Cancellation outside this window period will be charged a partial penalty fee to tutor's final payment.

Lesson Packages can be cancelled in writing to JT Tutors via email or Whatsapp. Cancellation is allowed 12 hours before a lesson, then the client will receive a full refund of all lessons that were not complete.

Should a client want to cancel without a valid reason, a penalty fee of 10% will be charged on remaining balance of lessons that have not been completed. 

We have discounted Lesson Packages.

We also have promotions and competitions during different courses of the year. These are posted on our social pages, so be sure to follow us on Facebook, Instagram and LinkedIn to stay updated. 

Unfortunately we cannot give you money back for lessons that have already taken place.

However, with valid reason and written communication we will refund the balance of the lessons that have not yet taken place. We always advise our clients to constantly give feedback after each lesson, this ensures that that immediate corrective action is taken and progress is achieved. 

One-to-one tuition in-person or online begins at R200 per hour, with an additional R5.00 per km for travel costs beyond 7km from Goodwood.

Groups of a maximum of 5 pupils, the fees are broken as follows: 

• 2 students, R175 p/p
• 3 students, R150 p/p
• 4 students, R125 p/p
• 5 students, R100 p/p

Our Academic Coaching and Professional Services are individually priced. Kindly complete the form here and provide us with  more information. Our administrators will revert to you as soon as possible. 

No, we do not charge an upfront registration fee.

Our client will only pay for the lessons that they have booked, or the package they have chosen.

See packages here. 

Our clients are not bound by a contract, however, we do ask for a month's notice in writing if you want to quit taking classes. Clients who have purchased a lesson package will be expected to complete their outstanding lessons.

This allows us to bring the tuition to a good conclusion, ensuring that your child is not in the middle of a learning cycle and that the relationship may be completed effectively for all parties involved.

Payment is due per calendar month in advance by either direct debit or bank transfer.

Once you have been assigned a tutor and confirmed the acceptable schedule between tutor and student, payment for those lessons is required upfront.

The company's banking details will be sent to the client with an invoice or can be found below:

We have a strict recruitment process.  

• Candidates must submit the record of their academic accomplishment (i.e.CV, proof of a degree, transcripts).  
• During the interview we assess the tutor's ability to explain concepts clearly as well as their interpersonal skills. 
• Our teachers and assistant-tutors are all well-educated, have passed required background checks, and can offer references; the safety of our students is our main priority. 
• We are highly selective and we insist on a minimum of 1 academic year’s commitment.

We do all of this to ensure that you receive the best academic assistance from our team. 

You have the option to request another tutor, however, you may opt to schedule advance slots with your preferred tutor to reserve his/her time slot for your session.

If you do not purchase a lesson package we cannot guarantee that the same tutor will be available at all times that you require them to be. We will do our best to accommodate all your needs and requests. 

Thank you for your interest, we are always looking for tutors to join our team. We hand pick our tutors and we pick the best.

In order to apply please click here to see all our available vacancies. We also advise sending a CV to our email address. One of our Administrative team will revert to you as soon as possible.

We promise to get back to you with further instructions and required documents to complete the process. 

We have designed our website to be user friendly. We welcome any suggestions and constructive criticism. If you do not find what you are looking for, you are most welcome to contact us, and we will be happy to give detailed solutions and meet your expectations.

Continue to our contact page by clicking here.